Getting Information Virtually To Be Used In the Real World



no. 11/16


Getting Information Virtually To Be Used In the Real World


Customer Dialog: Enghouse Interactive asks to join an expert chat


Leipzig, April 13, 2016 – Joining the online fair EOA16 (April 26th/27th), means that the participants obtain top-class expert information in a quick and efficient way by sitting in front of the computer in the office - without having any stress caused by a long travel or high travelling costs. Enghouse Interactive experts inform during a live chat about the latest trends and branch innovations in the field of contact center and customer communication. At the virtual Enghouse booth the visitors will be offered among other things product videos and roundtables.

The virtual fair “Einfach Online Arbeiten 2016“ (EOA16), taking place for the second time this year, focusses on the topic communication, collaboration, customer service and cloud computing.
Exhibition visitors have the possibility to attend expert presentations and discussions held by well-known company representatives regarding topics like customer care, multichannel and contact center - live and and regardless of location at the computer. Following this they can ask the speakers questions in a chat.

Under the slogan “Digitize or Die – Verschlafen Sie nicht die Zukunft“ Enghouse managing director Ralf Mühlenhöver informs about strategies and solutions processes required in a modern customer service. (April 27, 11:20  a.m.,|ChildTab-22).
At the virtual booth of Enghouse Interactive experts give answers to interested participants via text chat and audio/video (WebRTC) regarding the entire Enghouse portfolio of customer interactive solutions (Registration:

“We are very curious how the implementation of a completely new way to communicate and to present expert information can be done and look forward to a extremely exciting event“, says Guido Otterbein, managing director of ICT system house SEC-COM GmbH.

Many exhibitors think that customers and interested participants benefit from a virtual fair by saving traveling time and costs, especially in case they want to obtain comprising information quickly and value a competent advice. “We compliment Enghouse on the realization of this trend-setting way of presentation perfectly matching our new telemarketing activities and intensifying especially the new customer business“, says Ralf Schneider, managing director of the Enghouse partner and system house Telefonbau Schneider.


Enghouse Interactive is a global leader in providing solutions that deliver differentiated customer experience and maximize the value of every customer interaction. Enghouse Interactive’s comprehensive portfolio of interaction management solutions span multi-channel call centers, Computer Telephony Integration (CTI), self-service Interactive Voice Response (IVR), knowledge management, operator con-soles, call recording and quality monitoring, media voice services, and outbound dialers. These solutions support any telephony environment and flexible deployment options, on premise or in the cloud. With Enghouse Interactive solutions, your customers can reach you anytime, anywhere, and anyhow. Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is consistently profitable, and has grown both organically and through strategic acquisitions. Andtek, Arc, CosmoCom, Datapulse, IAT Smartdial, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom are trademarks of Enghouse Interactive. Learn more at


Further Information: 

Enghouse Interactive
Astrid Pocklington
Schützenstr. 2 
04103 Leipzig
Telefon: +49 341 415 841 02
Telefon: +44 118 972 8410

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