Enghouse Interactive arrives in Switzerland


no. 02/16


Enghouse Interactive arrives in Switzerland

The company wants to conquer the market with individual solutions for any requirements.


Leipzig, 29th January 2016 – With thousands of customers and over 750 employees at 18 international locations, Enghouse Interactive is one of the leading manufacturers and suppliers of customer interaction solutions worldwide. On the back of its successful growth in Germany and Austria in the last few years, the company is now expanding to Switzerland.

„We are going to position ourselves in the market", says Christoph Kamber, the Country Manager for Enghouse AG for Switzerland since the beginning of the year. The 53-year old knows the industry in the neighbouring country like the back of his hand. Among other things, Kamber was already the Swiss representative for IT Sonix AG, which was acquired two years ago by Enghouse.

Enghouse plans to establish the Swiss market for all the solutions from the German companies acquired within the last two and a half years, namely, IT Sonix, Andtek and Voxtron. In recent months, the key products have been merged together successfully. This integration allows Enghouse to offer an unequalled and diverse portfolio for even the most unusual customer requirements.
The focus is on the next release of the omni-channel software for customer interaction „Voxtron Communication Center" (VCC), which will be presented at the CCW for the first time in 2016. Integrated into this leading solution is, for example, IT Sonix's real-time voice analysis software „ELSBETH VocalCoach" (EVC). This instantly monitors the agent's calls, corrects if necessary and can significantly improve customer service.

Kamber, a Swiss native, sees great potential in Lync's successor „Skype for Business" (SFB). „Lync and SFB are a much more widespread in Switzerland than in Germany", says Kamber. By integrating Lync and SFB into its own customer interaction solutions, Enghouse Interactive provides comprehensive omni-channel communication via different channels (apps, email, chat, Internet, social media, document sharing, video etc.).
Another goal is to build a qualified partner network in order to position itself as a strong and stable presence in the Swiss market.

„We see ourselves as a complete solutions provider for customer communication", says Ralf Mühlenhöver, CEO of Enghouse AG. „We have been able to expand our portfolio and we can offer our customers an unrivalled variety of solutions." Enghouse and its brands Andtek, Elsbeth and Voxtron, have been long-established in the German and Austrian markets. On the one hand, the increasing demands of the market are justified, on the other the focus is on reducing total operating costs (TCO), according to Mühlenhöver. „I am convinced that we will position Enghouse in the Swiss market with equal success, as our products – with German-language support and development – are particularly suited to the customers there."


Enghouse Interactive is a global leader in providing solutions that deliver differentiated customer experience and maximize the value of every customer interaction. Enghouse Interactive's comprehensive portfolio of interaction management solutions span multi-channel call centers, Computer Telephony Integration (CTI), self-service Interactive Voice Response (IVR), knowledge management, operator con-soles, call recording and quality monitoring, media voice services, and outbound dialers. These solutions support any telephony environment and flexible deployment options, on premise or in the cloud. With Enghouse Interactive solutions, your customers can reach you anytime, anywhere, and anyhow. Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is consistently profitable, and has grown both organically and through strategic acquisitions. Andtek, Arc, CosmoCom, Datapulse, IAT Smartdial, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom are trademarks of Enghouse Interactive. Learn more at www.enghouseinteractive.de


Further Information:

Enghouse Interactive
Astrid Pocklington
Schützenstr. 2
04103 Leipzig
Telefon: +49 341 415 841 02
Telefon: +44 118 972 8410
E-Mail: astrid.pocklington@enghouse.com

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