With „AND Guard“ for more productivity and safety in companies

PRESS RELEASE

 

no. 13/16

 

With „AND Guard“ for more productivity and safety in companies

 

Sophisticated solution from Cisco Partners Andtek provides high efficiency and flexibility for phone-based communication.

 

Hallbergmoos, May 17th, 2016 - A powerful solution for phone management brought the German corporation Andtek on the market with „AND Guard“. With this software, users of Cisco Unified Communications Manager can control communication within the company flexibly and individually, according to their needs. 

To benefit from „AND Guard“, neither special tools nor skills are required. The usual infrastructure can be kept. This is because the configuration of the software module with the Cisco Unified Communications Manager relies on the web-based assistance of „AND Phone Application Server“ (APAS). This central control unit can be operated both with hardware as well as with virtual machines. 

In the already introduced Spring 2016 Version of „AND Guard“ are three main functions:

AND Guard Redirect“ - intelligent call diversion

Companies can define as many rules as they like, by which they conduct phone-based communication within the company using „AND Guard“. According to the rules established internal / external calls can be automatically forwarded, rejected or accepted. For example, to optimize the call routing on weekends, pre-programmed time specifications allow calls to be switched and automated for set days and times. Following the same pattern so-called „Ethical firewalls“ can be generated; these rules define which user groups can communicate with each other and which can not. For example, legal departments within the company may not be permitted to communicate with other departments, when threat of conflict of interest is present.

Further advantages of „AND Guard Redirect“:

  • Forwarding external (hotline) calls to switchboards and pre-programmed numbers,
  • no manual redirection to individual extensions is required,
  • Enabling mass diversions (for example, in the event of an evacuation).

AND Guard Lookup“ - addressing clients personally

The phone numbers of incoming and outgoing calls are automatically replaced by the name if the number is already in the database. Advantage: The employee can greet and answer the customers, suppliers, etc. personally by name. It is also very practical and convenient when all numbers are listed by name. 

AND Guard Lockout“ - reliable protection

This feature allows specific numbers or entire phone lines (up to 10,000) to be automatically and timely blocked. This protects against abuse from unauthorized use or gives the option of blocking unwanted numbers such as cost-carrying calls. Once unlocked, the phones do not have to be restarted.

 

 

Enghouse Interactive is a global leader in providing solutions that deliver differentiated customer experience and maximize the value of every customer interaction. Enghouse Interactive’s comprehensive portfolio of interaction management solutions span multi-channel call centers, Computer Telephony Integration (CTI), self-service Interactive Voice Response (IVR), knowledge management, operator con-soles, call recording and quality monitoring, media voice services, and outbound dialers. These solutions support any telephony environment and flexible deployment options, on premise or in the cloud. With Enghouse Interactive solutions, your customers can reach you anytime, anywhere, and anyhow. Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is consistently profitable, and has grown both organically and through strategic acquisitions. Andtek, Arc, CosmoCom, Datapulse, IAT Smartdial, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom are trademarks of Enghouse Interactive. Learn more at www.enghouseinteractive.de
 
 
ANDTEK GmbH, founded in the year 2000 and now a company owned by Enghouse Interactive, is specialized in intelligent and custom-made unified communications applications and additional benefit services. The solutions developed and implemented by ANDTEK support companies of all areas of business in improving communication processes and open up innovative possibilities to use the IP telephony like for example voice recording, presence services or security applications. Among other things ANDTEK's IP communications solutions are predestined for finance companies, public service, health care, trade, industry and judiciary.
 
 

Further Information: 

Enghouse Interactive
Astrid Pocklington
Marketing
Schützenstr. 2
04103 Leipzig
Telefon: +49 341 415 841 02
Telefon: +44 118 972 8410
E-Mail: astrid.pocklington@enghouse.com
http://www.enghouseinteractive.de


© 2017 Fuchs Pressedienst und Partner

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